Use of information from website
The website and all material is © South West Main Line Steam Company and the owners of photographs included by kind permission. Although every effort is made, no guarantee is given of the accuracy of the website or the content of any linked websites. In addition attractions can be cancelled or amended as circumstances dictate - sometimes at the last moment.
Yeovil Railway Centre ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights, in line with UK GDPR and the Data Protection Act 2018.
What data we collect
Depending on how you interact with us, we may collect:
- Contact details – name, email, address, phone number (e.g. via enquiry forms, membership, or volunteering sign-up)
- Booking/payment details – for events, tickets, or donations (payment processing is handled by our third-party payment provider; we do not store full card details)
- Communications – messages you send us by email, contact form, or social media
- Technical data – IP address, browser type, and usage data collected via cookies (see our Cookie Policy)
How we use your data
We use personal data to:
- Process bookings, memberships, and donations
- Respond to enquiries and correspondence
- Send newsletters or updates, where you've opted in
- Improve our website and services
- Meet legal and safety obligations (e.g. volunteer records)
Our legal basis for processing is typically consent, performance of a contract, or our legitimate interests in running the Centre.
Sharing your data
We don't sell personal data. We may share it with:
- Trusted service providers (e.g. payment processors, email/newsletter platforms) who process it on our behalf
- Regulatory or legal authorities where required by law
Data retention
We keep personal data only as long as necessary for the purposes it was collected, or as required by law, after which it is securely deleted.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain processing
- Withdraw consent at any time (e.g. unsubscribe from emails)
- Complain to the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at [email address].
Children's data
We do not knowingly collect personal data from children without appropriate parental consent (e.g. for junior memberships or events).
Cookies
Our website uses cookies – see our separate Cookie Policy for details.
Changes to this policy
We may update this Privacy Policy from time to time; changes will be posted here with a new date.